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Customer Service

We independently lab-test each and every batch of CBD oil for potency, pesticides and contaminants, and residual solvents.

We test for purity, potency and pollutants. That means we test for the good stuff like cannabinoids and terpenes, and we also test for the not-so-good stuff like heavy metals, pesticides (including glyphosate), solvents, mycotoxins and bacteria. We’re dedicated to transparency, so we will make information on every batch accessible on this website.

Our CBD oil is extracted from select, organically cultivated, U.S. grown hemp through a patented extraction and purification process that meets our rigorous standards for taste, color, potency and purity.

Yes. Our products do not contain any animal by-products.

No, Element Apothec’s products are never tested on animals and are 100% cruelty-free.

Element Apothec makes a commitment to formulate our products without the use unnecessary or harmful additives or preservatives. Without question, none of our products will ever contain:

  • Formaldehyde
  • Parabens
  • Phthalates
  • Synthetic Dyes
  • Sulfates
  • Propylene Glycol
  • Mineral Oil
  • Animal-Derived Ingredients
  • Alcohol
  • Butylated Hydroxyanisole (BHA)
  • Polyethylene/PEGs
  • Petroleum Products

...And others

For more information about our commitment to clean beauty, read about our Never, Ever Promise



We are committed to formulating our products with the most responsible and sustainably sourced ingredients available. Every vendor is screened and verified prior to including their ingredients in our products.

While we don’t actively test for the presence of those ingredients, our products are manufactured without the common allergens listed above.

We have committed to creating packaging that is 75% recyclable with the goal of 100% recyclable within three years. In addition, we try to utilize as much recycled products in our packaging including SFI (Sustainable Forest Initiative) certified paper whenever it’s available to us.

The average shelf life for our products is 18 months but for optimal freshness, we recommend using within the first 6-12 months of purchase.

Yes, all Element Apothec products are gluten free.

The hemp-derived CBD used in our products contains no THC.

Our products are crafted and batched in the United States.

Our products are appropriate for all skin types.

We recommend storing our products in a cool, dry, dark place to protect the cold-pressed oils and active ingredients.

When it comes to supplements and/or prescription drug interactions that you’re concerned about, it’s essential that you consult your healthcare provider as they know your medical history.

If you are ever dissatisfied with your purchase for any reason, reach out to us within 30 days of receiving your order and we’ll take care of it, quickly and hassle-free.

For any additional questions, you can email us at [email protected] or use the handy "Contact Us" form on this page. We will respond as soon as possible.

Online customer service

We may have already answered your question in our FAQ section, but if you can’t find the answer you’re looking for, please get in touch using the contact form below.

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